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Apr 18, 2024
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MAP 435 - Interpersonal Relations in Health Care
Last Date of Approval: Spring 2022
2 Credits
Total Lecture Hours: 30
Total Lab Hours: 0
Total Clinical Hours: 0
Total Work-Based Experience Hours: 0
Course Description:
This course presents the concepts necessary for medical assistants interacting with patients, families, and colleagues in an ambulatory healthcare setting. Students will gain knowledge of how to demonstrate professional behavior and utilize effective communication techniques. Emphasis is placed on how to provide culturally conscious care to diverse populations of patients. Various psychological theories regarding human behavior will also be studied, relevant to how each impacts patient care. This course will also help students gain critical thinking skills which are essential to making important life, health, and career decisions.
Prerequisites/Corequisites: None
Mode(s) of Instruction: Face-to-Face
Credit for Prior Learning: There are no Credit for Prior Learning opportunities for this course.
Course Fees: None
Student Learning Outcomes and Objectives:
- Identify how to demonstrate professional behavior in the role of a medical assistant.
- Identify professional behaviors of a medical assistant.
- Identify the principles of self-boundaries.
- Identify coping mechanisms.
- Utilize effective communication techniques.
- Identify types of verbal and nonverbal communication.
- Identify communication barriers.
- Identify techniques for overcoming communication barriers.
- Identify the steps in the sender-receiver process.
- Explain how to provide culturally conscious care to diverse populations of patients.
- Identify challenges in communication with different age groups.
- Identify issues associated with diversity as it relates to patient care.
- Recognize how various psychological theories regarding human behavior impact patient care.
- Identify the basic concepts of the following theories: Maslow, Erikson, and Kubler-Ross.
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