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Dec 26, 2024
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NET 777 - Help Desk IV
Course Department: Business
1 Credits
Course Description:
This course uniquely prepares the student to keep the customer productive by focusing on the business needs of the customer, establishing credibility and trust, by handling real world scenarios. This is the 4th course in a series of 4 in the 2-year program. Emphasis is given to problem solving and troubleshooting, team dynamics, and interpersonal communication skills in a college campus. This course exposes the student to common industry tools and technologies used in providing exceptional customer support. This course will help students refine their critical thinking skills as they evaluate various technology topics and concepts while searching for underlying connections between the technology and how to apply those concepts in a lab setting, which is a skill that should be beneficial in any/all types of technology careers. This course will also help students gain hands-on technology literacy which will be of vital significance when making important work-related decisions.
Prerequisites: NET 774 - Help Desk I , NET 775 - Help Desk II , NET 776 - Help Desk III
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