HCM 242 - Event Planning and Customer Service
Last Date of Approval: Fall 2018
2 Credits
Total Lecture Hours: 45
Course Description:
This course will cover all aspects of event planning and customer service relating to the restaurant and hospitality fields. Student will engage in a hands on learning experience of dealing with real life customers and planning events such as company parties or weddings.
Corequisites: NONE
Prerequisites: NONE
Prerequisites/Corequisites: NONE
Mode(s) of Instruction: Face to Face
Course Fees: NONE
Student Learning Outcomes and Objectives:
Identify the importance of the basic concepts for a high quality of customer service
Evaluate the process of planning and executing special events and function Identifying and ensuring customer service and consistent service value
Research procedures of payment and challenges faced during the process
Course Objectives
Describe the Importance of Customer Service
Design and implement an effective customer service program
Assess Greeting and seating customer etiquette
Examine Dining room service
Discuss Guest Payment and service recovery
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