HCM 332 - Hospitality Personnel Management
Last Date of Approval: spring 2020
2 Credits
Total Lecture Hours: 30
Course Description:
This course is designed to provide the students with the human resource qualities that are required in the industry, plus diversity, regulations and legal requirements will be covered. Students will learn how to deal with situations that occur in the field and gain an understanding of the needs of employees and customers.
Prerequisites/Corequisites: None
Mode(s) of Instruction: Face to Face
Course Fees: None
Student Learning Outcomes and Objectives:
Illustrate a variety of Styles, Techniques, and Approaches to Management Plan how to incorporate leadership into working scenarios Determine what is required in the challenging world of management in the Hospitality Industry. Differentiate between leaders and managers Assess Compensation Programs
Course Objectives
Outline the Dynamics of Leadership List all Facilitating Planning Process, Employee Performance and Teamwork Discuss Effective Communication skills Examine Managing Work Schedules, Daily Operations, Meetings, Compensation Programs Describe Retention and Termination Procedures
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