HCM 336 - Event Planning & Customer Service 1
Last Date of Approval: Fall 2018
3 Credits
Total Lecture Hours: 45
Course Description:
This course will cover all aspects of event planning and customer service relating to the restaurant and hospitality fields. Students will engage in a hands-on learning experience of dealing with real-life customers and planning events. They will learn all about the essential key points that an event planner or manager will need to know in order to perform their job at the highest level.
Prerequisites/Corequisites: None
Mode(s) of Instruction: Face to Face
Course Fees: None
Student Learning Outcomes and Objectives:
Identify the basic necessary skills need to be a successful event planner Evaluate the process of planning and executing special events and functions Compose menu ideas and plans of action for a variety of events Evaluating success of events and ways to make improvements to ensure each event Is better than the previous.
Course Objectives
Outline all Initial Planning and Budgeting Design Organizing and Timing schedules Assess Venue requirements Identify Guest arrival and transportation needs Categorize Food and beverage considerations
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