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Feb 05, 2025
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NET 784 - Help Desk Lab
2 Credits
Course Description:
Students will learn to meet the demands of the user support industry through hands-on experiences. They will become familiar with the tools and technologies that are available in a support environment. They will also learn the processes associated with a help desk or customer service position. Time will be spent in different real-life support environments and working through situational experiences.
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