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2024-2025 General Catalog
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NET 790 - PC Support I

Course Department: Business
Last Date of Approval: Fall 2022

3 Credits
Total Lecture Hours: 30
Total Lab Hours: 30
Total Clinical Hours: 0
Total Work-Based Experience Hours: 0

Course Description:
Students will learn to identify systems lockups, network errors, and operating systems hang-ups and conflicts and apply a combination of hardware and software skills to interface, configure and troubleshoot computer-controlled systems. System components that will be diagnosed and repaired are: motherboards, power supplies, memory devices, floppy disk drives, hard drives, communication interfaces, and printers. This course will help students refine their critical thinking skills as they evaluate various technology topics and concepts while searching for underlying connections between the technology and how to apply those concepts in a lab setting, which is a skill that should be beneficial in any/all types of technology careers. This course will also help students gain hands-on technology literacy which will be of vital significance when making important work-related decisions.

Prerequisites/Corequisites: None

Mode(s) of Instruction: Traditional/Face-to-Face, Virtual, and/or Online

Credit for Prior Learning: This course offers an opportunity for students to earn Credit for Prior Learning for skills that they have brought with them to Iowa Central. For more information, please ask the instructor and see the Iowa Central Community College catalog.

Course Fees: ebook/Access Code: $124.99 (charged once per term for all courses that use Cengage Unlimited). Testing Charge: $200.00

Common Course Assessment(s): None

Student Learning Outcomes and Objectives:
Student Learning Outcomes:

  1. Identify the names, purposes and characteristics of internal and external components
  2. Compare operating systems purposes, limitations, and compatibilities including the installation of different operating systems


Course Objectives:

  1. Introduction to the Personal Computer
  2. Lab Procedures and Tool Use
  3. Computer Assembly
  4. Preventative Maintenance
  5. Windows Installation
  6. Windows Configuration and Management
  7. Networking Concepts
  8. Applied Networking
  9. Laptops and Mobile Devices
  10. Mobile, Linux, and OS X Operating Systems
  11. Printers
  12. Security
  13. Advanced Troubleshooting


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