MAP 170 - Medical Office Managment I-A

• To obtain a basic understanding of the healthcare field and different professions within it.

• To gain basic knowledge of the practice of law as it coincides with healthcare, as well as laws and acts that directly affect healthcare.

• To understand ethics and morals and how your beliefs can affect your treatment of others.

• To gain knowledge of how technology is used in the healthcare setting and how it can help improve and simplify everyday activities.

Course Objectives:

Unit 1: The Professional Medical Assistant and the Healthcare Team

• Discuss the typical responsibilities of a medical assistant and describe the role of the medical assistant as a patient navigator.
• Discuss the attributes of a professional medical assistant, project a professional image in the ambulatory care setting, and describe how to show respect for individual diversity.
• Identify professional behaviors of a medical assistant.
• Identify between scope of practice and standards of care for medical assistants.
• List and discuss professional medical assisting organizations.
• Summarize the history of medicine and its significance to the medical assisting profession.
• Summarize the various types of medical professionals, allied health professionals, and healthcare facilities.
• Define a patient-centered medical home (PCMH) and discuss its five core functions and attributes.
• Explain the reasons professionalism is important in the medical field, describe work ethics, and stress the importance of cooperation.
• Respond to criticism, problem-solve, identify obstacles to professional behaviors, and define the principles of self-boundaries.
• Identify the role of the medical assistant as a patient navigator.
• Identify the provider role in terms of standard of care.

Unit 2: Legal Principles

• Discuss the balance of power in the United States and name the four types of laws.
• Identify criminal and civil law as they apply to the practicing medical assistant.
• Differentiate between intentional torts and negligent (unintentional) torts.
• Differentiate between standard of care and scope of practice for a medical assistant, define terms related to a civil lawsuit, and explain the four Ds of negligence.
• Describe types of professional liability insurance.
• Explain the five elements required for a contract to be legally binding.
• Describe the reasons and the steps for terminating the provider-patient relationship.
• Differentiate between implied consent, expressed consent, and informed consent.
• List who can give consent and who cannot give consent.
• Identify the standards outlined in The Patient Care Partnership
• Identify licensure and certification as they apply to healthcare providers.
• Compare and contrast provider and medical assistant roles in terms of standard of care.
• Define: a. negligence; b. malpractice; c. statute of limitations
• Identify the purpose of medical malpractice insurance.
• Define the following medical legal terms: a. informed consent; b. implied consent; c. expressed consent; d. patient incompetence; e. emancipated minor; f. mature minor; g. subpoena duces tecum; h. respondent superior; i. res ipsa loquitor; j. locum tenens; k. defendant-plaintiff; l. deposition; m. arbitration-mediation
• Locate a state’s legal scope of practice for medical assistants.
• Apply the Patient’s Bill of Rights as it relates to: a. choice of treatment; b. consent for treatment; c. refusal of treatment.
• Demonstrate sensitivity to patient rights.

Unit 3: Healthcare Laws

• Explain the standards of the Health Insurance Portability and Accountability Act (HIPAA) and discuss HIPAA-related terminology (including covered entities, protected health information, business associate, permission, de-identify, and limited data set).
• Identify components of the Health Insurance Portability & Accountability Act (HIPAA).
• Describe the Health Information Technology for Economic and Clinical Health (HITECH) Act.
• Describe important features of the Genetic Information Nondiscrimination Act (GINA), the Food, Drug and Cosmetic Act and the Controlled Substances Act.
• Describe the Patient Protection and Affordable Care Act, the Clinical Laboratory Improvement Amendments (CLIA), the Occupational Safety and Health Act, and the Needlestick Safety and Prevention Act.
• Discuss Good Samaritan Laws
• Define Good Samaritan Act(s), Uniform Anatomical Gift Act, Patient Self Determination Act (PSDA), and risk management (X.C.7.d-e, h-i.).
• Define the Patient Self-Determination Act, Uniform Determination of Death Act (UDDA), Uniform Anatomical Gift Act (UAGA), and the National Organ Transplant Act (NOTA).
• Identify compliance with public health statutes related to: a. communicable diseases; b. abuse, neglect, and exploitation; c. wounds of violence.
• Describe compliance with reporting vaccination issues.
• Identify legal and illegal applicant interview questions.
• Identify: a. Health Information Technology for Economic and Clinical Health (HITECH) Act; b. Genetic Information Nondiscrimination Act of 2008 (GINA); c. Americans with Disabilities Act Amendments (ADAAA).
• Identify the process in compliance reporting: a. unsafe activities; b. errors in patient care c. conflicts of interest; d. incident reports.
• Apply HIPAA rules in regard to: a. privacy; b. release of information.
• Complete compliance reporting based on public health statutes.
• Complete an incident report related to an error in patient care.
• Demonstrate sensitivity to patient rights.

Unit 4: Healthcare Ethics

• Define: a. ethics; b. morals
• Identify personal and professional ethics.
• Identify potential effects of personal morals on professional performance.
• Recognize the impact personal ethics and morals have on the delivery of healthcare.
• List and describe the four ethical principles in healthcare.
• Demonstrate appropriate responses to ethical issues involving genetics.
• Demonstrate appropriate responses to ethical issues involving reproductive issues.
• Demonstrate appropriate responses to ethical issues involving childhood issues.
• Demonstrate appropriate responses to ethical issues involving medical research trials. 
• Identify the basic concepts of the following theories of c.) Kubler-Ross
• Define Uniform Anatomical Gift Act, Living will/advanced directives, medical durable power of attorney, Patient Self Determination Act (PSDA)
• Demonstrate professional response(s) to ethical issues.

Unit 5: Technology

• Describe types of personal computers used in ambulatory care facilities.
• Discuss the difference between input and output hardware, list examples of each type of hardware, describe computer storage devices, and list examples for each category of computer storage device. Also, discuss cloud storage.
• Explain how to maintain computer hardware and explain infection control procedures with computer hardware.
• Identify questions to ask when purchasing hardware.
• Differentiate between system software and application software and give examples of each.
• Differentiate between practice management software, electronic health records and electronic medical records. Also, discuss hybrid health records.
• Identify the components of an Electronic Medical Record, Electronic Health Record, and Practice Management System
• Discuss HIPAA’s Security Rule safeguards and list examples of each type of safeguard.
• Discuss technologic advances in healthcare.
• Identify the medical assistant’s role in telehealth.
• Participate in a telehealth interaction with a patient.
• Describe how to identify reliable websites.
• Identify the importance of data back-up.
• Identify principles of ergonomics.