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May 02, 2024
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NET 775 - Help Desk II
1 credits
Students will learn to meet the demands of the user support industry. They will become familiar with the tools and technologies that are available in a support environment. They will also learn the processes associated with a help desk or customer service position. Time will be spent investigating the process of asset management, problem resolution tools and the office space in a support environment.
Prerequisites
NET 774
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