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Nov 23, 2024
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NET 776 - Help Desk III
1 credits
This course uniquely prepares the student to keep the customer productive by focusing on the business needs of the customer, establishing credibility and trust, by using real world scenarios. This is the 3rd course in a series of 4 in the 2-year program. Emphasis is given to problem solving and troubleshooting, team dynamics, and interpersonal communication skills in a college campus. This course exposes the student to common industry tools and technologies used in providing exceptional customer support. This course will help students refine their critical thinking skills as they evaluate various technology topics and concepts while searching for underlying connections between the technology and how to apply those concepts in a lab setting, which is a skill that should be beneficial in any/all types of technology careers. This course will also help students gain hands-on technology literacy which will be of vital significance when making important work-related decisions.
Prerequisites
NET 774 , NET 775
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