Jun 24, 2024  
2019-2020 General Catalog 
    
2019-2020 General Catalog [ARCHIVED CATALOG]

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NET 777 - Help Desk IV


1 credits
This course uniquely prepares the student to keep the customer productive by focusing on the business needs of the customer, establishing credibility and trust, by handling real world scenarios. This is the 4th course in a series of 4 in the 2 year program. Emphasis is given to problem solving and troubleshooting, team dynamics, and interpersonal communication skills in a college campus. This course exposes the student to common industry tools and technologies used in providing exceptional customer support.

Prerequisites
NET 774 , NET 775 , NET 776 



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